FAQ's

How long do I have to claim and use my Free Experience?
You must choose your Free Experience by 30th June 2026 and then take the experience no later than 30th November 2026. For any queries in relation to your application please email hello@jaecooreward.co.uk and we'll get back to you within 3 working days.

After I have applied for my chosen Experience, when will I receive it?
You will be contacted via email by a member of the Experience booking team within 14 days. Should you choose the Hotel Stay experience this will be emailed to you within 5 working days.

What if I misplace my reward email containing my unique claim code?
Email us at hello@jaecooreward.co.uk and we’ll look to resend to you within 3 working days.

How do I use my Free Experience reward?
Your unique claim code (emailed to you after the VIP Event end date) will be emailed to you together with how to use instructions. You will be able to use the unique code to choose your preferred experience and provide your booking preferences.

What if I need to cancel my chosen Experience booking?
Booking cancellations vary by experience and provider, you will be advised of the cancellation term at time of booking.